Reference

Legal Terms That Work in Plain English

propcruncher operates under state-specific authorization, so your access, account rights, and obligations are shaped by where you are and what local law permits. We've written these terms to be direct — no buried clauses, no surprises at withdrawal time.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ scopeContact path for disputesClear termination terms
propcruncher Legal Terms That Work in Plain English
DATA AND SECURITY

How We Handle Your Account and Data

Your account data is stored with encryption at rest and in transit. We collect only what's needed to verify identity, process payments through PayPal, Venmo, and Play+, and comply with state reporting requirements. Cookies on propcruncher track session continuity and payment-flow state — not behavioral ad targeting. You can review active cookie categories in your browser settings or from the privacy panel in your account. Data retention follows the schedule required by applicable state regulation; you may request a copy or deletion of personal data not subject to legal hold by submitting a written request through the support email in your account settings.

Encryption

All account data — including payment method tokens for PayPal, Venmo, and Play+ — is encrypted at rest and during transmission using current SSL standards.

Cookie Policy

Cookies serve session continuity and fraud detection only. No behavioral profiling for third-party ad networks. Manage active categories from your account privacy panel.

Data Retention

We keep account records for the period required by state law. Records not under legal hold can be requested for export or deletion via written support request.

Dispute Process

Formal disputes follow a written-notice process outlined in your account agreement. Submit via support email with your account ID and the relevant transaction reference.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about your account rights, data held on file, or a specific term in your wagering agreement, the fastest path is live chat — available directly from the account menu on both mobile and desktop. For formal written requests, use the support email tied to your account. Players in Philadelphia and elsewhere across eligible states can expect a response to written policy queries within the timeframe stated in your account terms.

Live Chat Access live chat from the account menu on your phone or desktop browser. Fastest path for account-specific legal questions or term clarifications.
Support Email Send formal written requests — data access, account closure, dispute documentation — to the support email address listed in your account settings.
Account Settings Portal Update your registered email, review active consents, or submit a data-deletion request directly inside your account dashboard without contacting support first.

What Our Account Holders Ask About Legal Terms

These are the questions we actually see come through on policy topics — answered the way your account agreement reads, not as legal advice.

Access depends on whether your state permits online sports wagering or casino play. Eligibility is confirmed at account creation using your registered address and verified ID.

Submit a written request through the support email listed in your account settings. Include your account ID. We'll respond within the timeframe your account terms specify.

Yes, for data not subject to a legal hold or state-mandated retention period. Send a written deletion request via support email and we'll confirm what can be removed.

Payment method tokens are removed from your active profile on closure. Records tied to completed transactions are retained only as long as state reporting law requires.

We send notice to the email address on your account before material changes take effect. Keeping that address current in your account settings ensures you receive those notices.

Start with live chat for fast resolution. For formal disputes, email support with your account ID, the transaction reference, and a description of the issue — the written process is outlined in your account agreement.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.